Contact Us
Whether you have a question about how we rank and review online casinos, want to flag an inaccuracy, or simply need to be pointed toward the right resource, this page tells you how to reach the team at Casino and what to expect when you do.
Disclosure: Casino earns referral fees when readers sign up to casinos through our links. Those arrangements do not influence our editorial ratings or the order casinos appear in our comparisons. Our coverage is based on independent research.
Why People Get in Touch
Most messages we receive fall into one of the following categories. If yours does too, the relevant section below should help you get a faster answer.
- Questions about a specific casino review — if you think a rating is outdated or a detail has changed since we last reviewed it, let us know and we will re-verify.
- Bonus terms and conditions — we explain what we know, but the definitive source is always the casino's own site. We can point you to the right page.
- Responsible gambling support — if gambling is causing you or someone you know distress, please visit our responsible gambling page before writing to us. It lists immediate support services available in the US, including the National Problem Gambling Helpline (1-800-522-4700), which is available 24/7.
- Corrections and factual disputes — accuracy matters here. If you spot a factual error, we want to know about it.
- General feedback — we read every message, even when we cannot respond individually.
How to Reach Us
The best way to contact the editorial team is by email. We aim to respond to all messages within two to three business days. For responsible gambling emergencies, please use the dedicated helplines listed on our responsible gambling page rather than waiting for an email reply.
Before writing, it helps to have the following to hand:
- The page or casino name your question relates to
- A brief description of the issue or question
- Any supporting detail — a screenshot, a date, a specific bonus name — that helps us understand the context
We do not provide personalised gambling advice, predict outcomes or recommend strategies. Questions along those lines will not be answered, because no honest reviewer can answer them — games of chance carry a built-in house edge and outcomes are never guaranteed.
About Our Casino Research
Casino researches and reviews online casinos available to US players. Every site we cover is assessed against the same criteria: licensing and regulatory standing, game fairness, payout reliability, bonus terms, payment options and player protection tools. Commission does not buy a position, and no casino can pay for a higher editorial rating.
If you want to understand more about how we assess the casinos listed on this site — including how we verify licensing, check RTP figures and evaluate withdrawal speeds — you can read more on our about us page.
What We Cover and What We Do Not
| We can help with | We cannot help with |
|---|---|
| Questions about a casino listed on this site | Disputes between you and a casino operator |
| Clarifying bonus terms we have published | Personalised gambling advice or strategy |
| Flagging a factual error in our content | Recovering a lost account or funds at a casino |
| Responsible gambling resources and referrals | Legal advice of any kind |
| General feedback about the site | Guaranteeing outcomes or predicting results |
For disputes with a casino operator directly, your first step should be the casino's own complaints process. If that fails and the casino holds a state licence, the relevant state gaming authority — such as the New Jersey Division of Gaming Enforcement or the Michigan Gaming Control Board — is the appropriate escalation route.
A Note on Player Eligibility and Legal Gambling in the US
The casinos reviewed on Casino are intended for adults who are legally permitted to gamble in their state. In most US states the minimum age for online casino gambling is 21. Players must also be physically located within a state where online casino gambling is legal at the time they play — residency alone is not sufficient. Laws vary by state, and the legal landscape continues to evolve.
If you are unsure whether online casino gambling is permitted where you are, check with your state gaming authority before depositing any money. We do not confirm eligibility on behalf of readers; that responsibility rests with the casino operator and ultimately with you.
Responsible Gambling — Know the Resources
Casino is committed to promoting safe and responsible gambling. If you feel that gambling is no longer enjoyable, is affecting your finances, relationships or wellbeing, or that you are struggling to set and keep limits, please reach out for help.
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: peer support groups available nationwide
- SAMHSA National Helpline: 1-800-662-4357 (free, confidential, 24/7)
Most licensed online casinos also offer self-exclusion programmes, deposit limits and session time reminders. We strongly encourage every player to set these tools before they start, not after a problem has developed. Our responsible gambling page explains how these tools work and where to find them on the sites we review.
Terms and Editorial Standards
Use of this site is governed by our terms and conditions. Our editorial standards require that every bonus offer is published alongside its material conditions — wagering requirements, eligible games, expiry dates and any caps on withdrawals. Where terms change after publication, we aim to update content promptly. If you notice a discrepancy between what we have published and what a casino is currently offering, please get in touch.
We review casinos for informational purposes. Nothing on this site constitutes a guarantee of winnings, a prediction of outcomes or an endorsement of any particular gambling strategy. Set a budget you can afford to lose, play within it, and enjoy online casino games as entertainment — not as a source of income.